Legal

Terms & Conditions

These Terms & Conditions explain how our website operates, how orders are handled and what you can expect when shopping with Enerzyo.

Last updated: July 2026

At a glance

Quick overview

Secure Shopping

Shop confidently using our secure checkout.

Fair Policies

Our policies are designed to be clear and transparent.

Customer Rights

We respect applicable UK consumer protection laws.

Orders & Payments

Important information about placing and paying for orders.

Delivery & Returns

Delivery and return policies are explained clearly.

Customer Support

We're here to help before and after every purchase.

Introduction

Welcome to Enerzyo

By using our website or placing an order, you agree to these Terms & Conditions.

These terms are intended to explain how our services operate while ensuring a transparent shopping experience for every customer.

Using Our Website

When you use Enerzyo.shop, you agree to:

Use the website lawfully.
Provide accurate information.
Respect intellectual property.
Avoid misuse of the website.

Products

Product Information

We strive to describe every product accurately.
Product images are for illustration purposes.
Slight colour variations may occur due to different screens.
Product availability may change.

Prices

All prices are displayed in GBP and include all applicable charges. Enerzyo operates as a UK sole trader and is not currently VAT registered, so no VAT is added at checkout.
Shipping is free on every UK order — the price you see is the price you pay.
Prices may change without prior notice.
Any promotional prices apply only during the advertised period.

Orders

Order Acceptance

Orders are subject to acceptance.
Customers receive an order confirmation email.
An order may occasionally be cancelled if a product becomes unavailable or if an unexpected error occurs.
Customers will always be informed if this happens.

Secure Payments

Payments are securely processed by Stripe.
Enerzyo never stores full payment card details.
Orders are processed only after successful payment authorisation.

Delivery

Delivery estimates are available on the Delivery Information page.
Delivery times are estimates rather than guaranteed dates.
Tracking information is provided after dispatch where available.

View Delivery Information

Returns

Returns & Refunds

Eligible items may be returned within 14 days of delivery.
Returns are subject to the published Returns Policy.
Customers should contact support before returning an item.

View Returns Policy

Responsibility

Our Responsibility

We aim to provide accurate product information and a reliable, attentive service on every order.

We cannot, however, accept responsibility for delays or issues caused by circumstances outside our reasonable control, such as courier disruptions, severe weather or technical issues.

If something does go wrong, please contact our support team — we'll do everything we reasonably can to help put it right. Nothing in these terms affects your statutory rights under UK consumer law.

Copyright

All website content, including text, images, graphics and branding, belongs to Enerzyo or its licensors and may not be copied or reused without permission.

Privacy

Any personal information you share with us is handled in accordance with our Privacy Policy, which explains what we collect, how it is used and the rights you have over your data.

View Privacy Policy