Returns & Refunds
We want you to shop with confidence. If something isn't quite right, we're here to make the return process simple, fair and transparent.
Our return policy has been designed to provide a straightforward experience for every customer.
Last updated: July 2026
Quick policy overview
Eligible items may be returned within 14 days of delivery.
We provide a prepaid return shipping label for approved returns.
Approved refunds are processed within 14 days after the returned item has been received and inspected.
Eligible products may also be exchanged, subject to availability.
We never charge restocking fees for approved returns.
Our team is available to guide you through every step of the return process.
Our Return Promise
We want every customer to shop with complete confidence.
If your purchase doesn't meet your expectations, our support team will guide you through a clear, fair and straightforward return process.
We believe that transparent policies create lasting customer trust.
Committed to Fair Support
Every return request is reviewed individually by our customer support team.
Our goal is always to provide a fair solution while ensuring a simple and transparent experience for every customer.
How returns work
- Step 1
Contact Our Support Team
Before sending your item back, please contact us so we can assist you and provide return instructions.
- Step 2
Receive Return Instructions
If your return is eligible, we'll send you a prepaid return label together with clear return instructions.
- Step 3
Return Your Item
Carefully package the item and send it using the provided instructions.
- Step 4
Inspection & Refund
Once your return has been received and inspected, your refund will be processed within 14 days.
Eligible Returns
- Returned within 14 days of delivery
- Item is unused
- Item is in its original condition
- Original packaging is included where possible
- Return approved by our support team
Items That Cannot Be Returned
- Used or damaged items caused by misuse
- Items returned without contacting customer support first
- Products returned outside the return period, unless required by applicable consumer protection laws
Refund Process
Once your returned item has been received and inspected, we'll notify you by email.
If the return is approved, your refund will be issued to the original payment method.
Depending on your payment provider, it may take several additional business days for the funds to appear in your account.
- Stage 1Return Requested
- Stage 2Return Approved
- Stage 3Item Received & Inspected
- Stage 4Refund Processed
You'll receive email updates throughout each stage of the return process.
Most approved refunds are completed within 14 days after inspection. Depending on your payment provider, the funds may appear a few business days later.
Product Exchanges
If you wish to exchange an eligible item, please contact our customer support team before returning your order.
We'll help you arrange the exchange based on product availability.
Need Help With A Return?
Our customer support team is available before, during and after the return process.
We'll be happy to answer any questions and help you find the best solution.