Legal
Privacy policy
Enerzyo.shop is the data controller for personal information you provide when shopping with us. This policy explains what we collect, why, and your rights under UK GDPR.
What we collect
- Contact details — name, delivery address, email, phone number
- Order history and communication records
- Payment data — processed directly by Stripe; we never see or store your full card details
- Basic analytics — anonymised page visits and referrers
Why we collect it
To fulfil your orders, respond to support enquiries, meet our tax and accounting obligations, and improve the service.
Who we share it with
- Couriers (Royal Mail, DPD) — delivery information only
- Stripe — payment processing
- Our email platform — order confirmations and support replies
Your rights
Under UK GDPR you may request access to, correction of, or deletion of your personal data at any time. Email Support@enerzyo.shop and we'll respond within 30 days.
Retention
Order records are retained for six years to meet UK tax obligations. Marketing preferences are retained until you unsubscribe.